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How 1qq Handles Your Personal Data

At 1qq, we take the privacy of your account seriously — this page tells you exactly what data we collect, why we collect it, and how you can…

Transparent Data CollectionSecure Account StorageYour Right to Request DeletionIndia-Specific Policy ScopeNo Third-Party Sale of Your Data

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What Data We Collect and Why

1qq Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account on 1qq, we collect the information needed to operate your account — your name, contact details, and payment identifiers linked to UPI, Paytm, or PhonePe. We use this data to process deposits and withdrawals, verify your identity as required by applicable

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law, and keep your account secure. We do not sell your personal information to advertisers or unaffiliated third parties. Data processing at 1qq is carried out in accordance with applicable Indian data-protection law, and your continued use of the platform from India is subject to those
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local legal requirements. If you pay via UPI, Paytm, or PhonePe, only the transaction reference and amount are logged — we never store your full payment credentials on our servers.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, update, or remove data we hold about you, our privacy team is reachable through the channels below.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We apply layered security controls to every account on 1qq — from encrypted data transmission to strict internal access policies that limit who on our team can view your records.

Data Encryption in Transit

All data exchanged between your device and 1qq — including payment details tied to UPI, Paytm, and PhonePe — is encrypted using industry-standard TLS protocols, so your information stays private during every session.

Cookie Usage and Controls

We use cookies to keep your session active and remember your account preferences. You can manage or disable non-essential cookies through your browser settings at any time without losing access to core account features.

Account Access Security

Your account is protected by a password that only you set. We strongly encourage you to use a unique password and to log out when accessing 1qq from a shared or public device to prevent unauthorised account access.

Data Retention Periods

We retain your account data for as long as your account is active and for a period thereafter as required by Indian law. Once that retention window closes, data is securely deleted or anonymised from our systems.

Who to Contact for Data Requests

Our designated Data Protection contact handles all requests related to accessing, correcting, or erasing your personal data. Submit your request via email or through the Help Centre portal for the fastest response.

How to Request Changes

To update your registered contact details, payment method references, or to request a full data export, raise a ticket through live chat or the Help Centre and our team will action it within seven working days.

Frequently Asked Questions About Your Privacy

Below are the questions our India-based account holders ask most often about data rights, cookie use, and how to get changes made. If your question is not covered here, reach us via live chat or email.

We collect your name, email address, phone number, and the payment identifiers you use — such as your UPI handle or Paytm-linked mobile number. We collect only what is needed to operate and secure your account under applicable Indian law.

No. We do not sell your personal information to advertisers or unrelated third parties. Data may be shared only with payment processors like UPI, Paytm, or PhonePe to complete your transactions, or with authorities when required by law.

Submit a data-access request through our Help Centre portal or email our privacy team with your account ID. We will compile and send you a copy of your data within seven working days of receiving a valid request.

Yes. You may request deletion of your account data at any time. Some records may be retained for the period required by Indian law before permanent deletion, but we will confirm what has been removed and what is legally required to stay.

Cookies keep your session active and store preferences like your last-selected payment method. Non-essential cookies — such as analytics cookies — can be disabled in your browser settings without affecting your ability to log in or transact.

We log only the transaction reference and amount for each UPI, Paytm, or PhonePe payment. Full payment credentials are never stored on our servers; they are handled directly by the respective payment provider during each transaction.

Contact our Data Protection team directly via the email address listed in the Help Centre, or raise a ticket through live chat. We take data complaints seriously and aim to acknowledge every submission within two working days.

How 1qq Handles Your Personal Data

Reach Us About Your Privacy Rights

Data Handling, Cookies and Account Security

Data Encryption in Transit

Cookie Usage and Controls

Account Access Security

Data Retention Periods

Who to Contact for Data Requests

How to Request Changes

Frequently Asked Questions About Your Privacy

01 What personal data does 1qq collect when I open an account?

02 Does 1qq sell my data to third parties?

03 How can I request a copy of the data you hold about me?

04 Can I ask 1qq to delete my account data?

05 How does 1qq use cookies on the platform?

06 Is my UPI or PhonePe payment information stored on your servers?

07 Who do I contact if I believe my data has been handled incorrectly?

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